Frequently Asked Questions – Artisan Stationery US
Welcome to the Artisan Stationery US FAQ page. Whether you are a first-time visitor or a loyal customer, we understand that shopping for fine paper goods raises questions. Below, we have answered the most common inquiries about ordering, product care, shipping, and more. If you cannot find what you are looking for, please reach out to us at [email protected].
1. What types of products does Artisan Stationery US offer?
We specialize in premium, thoughtfully crafted paper goods. Our collection includes spiral notebooks, softcover journals, writing pads, notecards, wrapping paper, and desk accessories. Every product is selected for its superior paper quality, elegant design, and functional durability. Whether you are journaling, taking meeting notes, or sending handwritten correspondence, our stationery is made to elevate the everyday act of writing.
2. Where are your products made?
All of our paper products are designed and manufactured in the United States using responsibly sourced materials. We work closely with a single, trusted partner that shares our commitment to quality craftsmanship and environmental stewardship. By focusing on this partnership, we ensure consistent quality, ethical production standards, and a reduced carbon footprint compared to overseas alternatives.
3. Are your products environmentally friendly?
Yes, sustainability is central to our mission. The paper used in our products comes from FSC-certified sources whenever possible. We also incorporate recycled content into many of our paper stocks and use vegetable-based inks for printing. Our packaging is minimal and recyclable. We encourage customers to reuse or recycle all shipping materials. For specific environmental claims on a given product, please refer to the product description or contact our support team.
4. Do you offer international shipping?
At this time, Artisan Stationery US ships exclusively to addresses within the United States, including all 50 states, Puerto Rico, Guam, and APO/FPO addresses. We do not currently offer international shipping to other countries. If you are outside the U.S. and wish to purchase our products, we recommend using a freight forwarding service, though please note that we cannot assume responsibility for packages once they reach the forwarder.
5. How long does it take to process and ship an order?
Orders are typically processed within 1 to 3 business days (excluding weekends and U.S. holidays). Once processed, shipping times vary by the method selected at checkout:
- Standard Shipping: 5–8 business days
- Expedited Shipping: 2–4 business days
- Priority / Overnight Shipping: 1–2 business days
During peak seasons such as winter holidays or back-to-school sales, processing may take up to 5 business days. You will receive a confirmation email with tracking information as soon as your order ships.
6. What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return most unused, unopened items in their original packaging within 30 days of delivery for a full refund of the product price. Return shipping costs are the responsibility of the buyer unless the return is due to our error (e.g., wrong item shipped) or a defective product. To initiate a return, please email [email protected] with your order number and reason for return. Sale items and personalized products are final sale and cannot be returned.
7. What should I do if my order arrives damaged?
While we take great care in packaging, damage can occasionally occur during transit. If your package arrives with visible damage, please take photographs of the outer box, the interior padding, and the damaged product(s). Contact us within 48 hours of delivery at [email protected]. We will review your case and, if approved, send a replacement at no cost to you or issue a full refund. We may request that you return the damaged item for quality review.
8. Can I change or cancel my order after placing it?
We begin processing orders very quickly to minimize delays. If you need to change or cancel your order, please email us within 2 hours of placing it. After that window, your order may have already entered our fulfillment queue and cannot be modified. If cancellation is not possible, you may return the items following our standard return policy once they arrive.
9. Do you offer wholesale or bulk pricing?
Yes, we welcome wholesale inquiries from retailers, gift shops, corporate clients, and event planners. Please contact our wholesale department at [email protected] with your business details, estimated quantities, and shipping zip code. A team member will respond within 2–3 business days with pricing and terms. Minimum order quantities apply for wholesale accounts.
10. How should I care for my paper products to keep them in good condition?
To preserve the quality of your stationery, store paper goods in a cool, dry place away from direct sunlight, humidity, and extreme temperatures. Avoid placing heavy objects on top of notebooks or pads for extended periods. If you use fountain pens or wet inks, most of our papers are designed to resist bleeding and feathering, but we always recommend testing on a back page first.
11. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed through secure, encrypted gateways. We do not store full credit card information on our servers.
12. How can I contact customer support?
The best way to reach us is via email at [email protected]. Please include your order number in the subject line for any order-related questions. We respond to all emails within 1 to 2 business days. We do not currently offer phone support, but our email team is dedicated to providing thorough, friendly assistance.
Thank you for choosing Artisan Stationery US. We are honored to provide you with fine paper goods that inspire daily writing, creativity, and connection.